link creation failed. Please try again

[JenDE]

I am using the Square app to create a payment link for a product on my website. Whenever I click Save, I get the message "Link Creation Failed. "Please Try Again." Can someone tell me why this is happening? Thank you!

[RobynR]

Hey @JenDE,

I want to welcome you to the community.

Let’s see if we can get this sorted out! A few things to check:

• Are you connected to a stable internet or data connection while creating the link?
• Is your Square app fully updated? Sometimes, clearing the app cache or reinstalling can resolve unexpected errors.
• Have you tried creating the link from your Square Dashboard on a web browser instead of the app? This can help determine if it’s an app-specific issue.

I look forward to your reply.