Hey there! 👋 That sounds really stressful, especially when you’ve already confirmed the client paid. Let’s walk through a couple of quick things to help track down what's going on:
🔎 First, check your Transaction History:
Go to your Square Dashboard (not just the app) and head to Transactions.
Search by date, amount, or customer name to see if the payment is in there.
🧾 Verify the Invoice Status:
In Invoices (Dashboard or app), check under the Paid or All Invoices tab.
Sometimes invoices don’t show in the “Active” tab once paid.
💸 Check Your Transfer Settings:
If the payment went through but wasn’t deposited yet, it might be pending in Balance or sent to a different bank account.
Go to Settings > Account & Settings > Bank Account to confirm where funds are being sent.
Make sure no payouts are on hold — rare, but can happen if Square needs more info from you.
📲 App vs. Dashboard:
It sounds like you're using the app — but check from a desktop browser at squareup.com/dashboard too. Sometimes the app lags behind or doesn’t update right away, especially if it's been a minute since you used that feature.
If none of that helps, it may just be a sync delay or an issue on Square’s end — definitely recommend reaching out to Support with the invoice number handy. You’re not the first to run into this, and it’s almost always something small behind the scenes!
