Hey there! ๐ That sounds really stressful, especially when youโve already confirmed the client paid. Letโs walk through a couple of quick things to help track down what's going on:
๐ First, check your Transaction History:
Go to your Square Dashboard (not just the app) and head to Transactions.
Search by date, amount, or customer name to see if the payment is in there.
๐งพ Verify the Invoice Status:
In Invoices (Dashboard or app), check under the Paid or All Invoices tab.
Sometimes invoices donโt show in the โActiveโ tab once paid.
๐ธ Check Your Transfer Settings:
If the payment went through but wasnโt deposited yet, it might be pending in Balance or sent to a different bank account.
Go to Settings > Account & Settings > Bank Account to confirm where funds are being sent.
Make sure no payouts are on hold โ rare, but can happen if Square needs more info from you.
๐ฒ App vs. Dashboard:
It sounds like you're using the app โ but check from a desktop browser at squareup.com/dashboard too. Sometimes the app lags behind or doesnโt update right away, especially if it's been a minute since you used that feature.
If none of that helps, it may just be a sync delay or an issue on Squareโs end โ definitely recommend reaching out to Support with the invoice number handy. Youโre not the first to run into this, and itโs almost always something small behind the scenes!
