Solved: how are customers contacting me through square mes...

bbutler222 · ‎07-20-2023

Before I disable this feature I want to know how in the heck are customers even finding this option? This feature is frustrating when you have 5 other messaging platforms to deal with. I know it's not the contact me section of my website because I just tested it and my test email went to my regular email account. Any help would be greatly appreciated. Thank you!

TheRealChipA · ‎07-20-2023

Hi @bbutler222. Most likely, the main place they are “finding you” to message you is via electronic receipts. The have the ability to leave non-public feedback here as well as other messaging opportunities. If you use text marketing, appointments and such those also open up the possibilities for direct messages between you and your customers. Here’s the Getting Started Help Document for Messages. In it. There is a section on “Do Not Disturb Mode” (see screen shot below) which explains what customers will see if you turn it on.

I hope that helps.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎07-20-2023

Hi @bbutler222. Most likely, the main place they are “finding you” to message you is via electronic receipts. The have the ability to leave non-public feedback here as well as other messaging opportunities. If you use text marketing, appointments and such those also open up the possibilities for direct messages between you and your customers. Here’s the Getting Started Help Document for Messages. In it. There is a section on “Do Not Disturb Mode” (see screen shot below) which explains what customers will see if you turn it on.

I hope that helps.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

bbutler222 · ‎07-20-2023

Thank you @TheRealChipA you answered my question.

I don't like this feature because if I personally got a return message saying a company's direct messaging was turned off and to contact them directly it would deter me in going the extra mile and may contact someone else. I would lose a sale. This doesn't sit well with me and I did give my feedback on it already.

I appreciate you letting me know my options. Your answer was very helpful.

TheRealChipA · ‎07-20-2023

You’re welcome, @bbutler222. Messages (as a platform) is pretty new to the Square ecosystem. There are still features missing that many sellers have requested, and I would agree with you that it would be worthwhile to be able to disable it completely if we don’t want to do text communication with our customers. Hopefully we’ll see that option one day! In my case, I’d be happy never to receive non-public customer feedback, and only do text communication with my Loyalty Customers, since they are the only text marketing that I do these days. There is such a thing as too much togetherness, in my book!!! (But I’m an ancient Boomer. LOL)

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

how are customers contacting me through square messages