circle keeps spinning and spnning

enter itemized info, customer, then click on :enter card manually" and then nothing,  spins and spins.  I cleared cookies, tried on an up yo date google chrome and nothing

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Hi Beccasd01,

 

Can you provide some more info - are we assuming this is a Checkout issue with your online site ?  If so, perhaps sharing your site's URL would be helpful so others here can take a look.  Please understand that the Community is not the same as Tech Support or Customer Support however, there's quite a bit of hands on experience here.  As per this site - there does not appear to be any Square System issues going on.  You can always try unpublishing your site and then republishing your site - sometimes that fixes strange issues.  The other option if the issue persists is contact Tech Support direct. 

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Square Community Moderator

Hey, @beccasd01 😀

 

Like @JK_Fiber_Art has said, we may need a bit more clarification on which Square product is giving you trouble. If you could also provide a screenshot of what's going on, that would also help us see what the issue is as well.

 

We will be on the lookout for your response 😊

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Thank you!  I got ahold of customer service and he had me download app on my phone.  I enter all info regarding customer on my computer then process the transaction on my phone.  It works!!

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Square Community Moderator

Hi @beccasd01

 

It's so great to hear that our Support Team was able to directly assist you! Please let us know if you need anything else😊

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