cant see entire order in rail mode on KDS

[capsicum]

Just started using Square KDS.  We are a burrito shop with lots of modifiers for our items. So I need the whole order to show up on the same screen, for the most part. Multiple screens would be acceptable, to.

But.... when I have it in Rail Layout Mode, if I have more than four or five items in the order, they are not on the screen, and I am unable to scroll over to the remaining items. And they do not show up on another page/screen. Clearing out finished items does not make them appear. this is unacceptable!  I have to revert to previous method of written or printed tickets, and they are much too small to read for our setup.

Is there a setting I am missing?

[Valentina]

Hm - that doesn't sound right, @capsicum.

Do you have a screenshot you can share with us here?

[capsicum]

Here is what keeps happening... We are using Square KDS in expediter mode, small font, rail format. When a single order comes in (with no orders after it) that is more than than five tiles (so it wont all fit on one screen), any part of the order on the second page is not accessible. I don't know if this makes sense. If I try to scroll the screen to a second page, it just flips back to the first page. But, if another order comes in, it fixes the problem. So we have resorted to putting in a 'fake' order for something just so that it opens up the second page.

[Valentina]

Hi there @capsicum 👋

I responded to your post over here 👀 

Hope it's helpful!

[vaughnchill]

Hi team, I am new to square and still in test mode for our bakery.  This is also a problem for us.  What was the fix?