I sent an invoice to a customer who chose to pay in person with a swiped transaction. When I tried to link the transaction to the invoice, it was marked as paid with cash. My sales now show that I have 2 transactions from the same person for the same amount on the same day. I need to be able to cancel or change the invoice that was marked as paid, but see no way to do this without issuing a refund. I don't want to refund anything because there isn't anything to refund. Is there anyway around this?
Hey there Root2rise1,
Not sure if this link will help but, take a look. Note: Assuming if the invoice has already been marked as paid, you can’t cancel or delete it from your payment history, the only work around would be to issue a refund. I'm thinking as the customer paid in cash, issuing a refund may work because it is not recorded as credit card refund. There won't be any actual exchange in funds as compared to a credit card refund. Just a thought....
jk
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