can't get purchases to go through

Hi,

I set up a website with shop to sell prints of my artwork and I connected with square. I believe I setup the account completely and yet, when I click on the purchase button to test it, it goes to a cart, but then I click checkout and it says the cart is empty. What is wrong? I need to fix this quickly because customers are asking to purchase prints and I'm unable to get it done. Thanks for your help!

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Square Champion

Hey there @Kim2025.  It would really help to be able to see what is going on.  Can you please post the address of your website/shop for me to look at?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Hi

 

Sure, thank you!

 

It is www.heartwork-art.weebly.com

 

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