Zebra ls2208 scanner works fine on square register but not on android tablet running square app.

[DiemandFarm]

I purchased two zebra scanners. One for our Square register and one for our Android Galaxy A tab. running android version 10. Runner scanner on default it will not connect with the software at all.

If I scan the barcode on the set up paper work for IBM-HAND-HELD-USB, then the app recognizes that the scanner is present, but when I scan a barcode (that works on my Square register) it doesn't register and flashes red with four beeps. 

I spent some time on the phone with Square customer service today running through the suggested suggestions to no avail. They sent me to Zebra customer service. They said the problem is not the scanner but the interface with the Square app. Since Zebra is one of your recommended scanners and my tablet meets the specs, I do not understand why this is such an issue. Zebras suggestion was that I needed to know the interface that you software uses in order to properly configure the device. 

Any help would be appreciated, we are a turkey farm who has to try to get 800 customers though the door 3 at a time in 3 days due to covid restrictions. 

[JustinC]

Hi @DiemandFarm - Sorry to hear the trouble. 

The Zebra scanner is USB, how do you have it connected to a stand alone Android Tablet? This will help me understand your set up and troubleshoot accordingly. 

[DiemandFarm]

 I have a USB to micro USB OTG cable connecting the two.

[JustinC]

Gotcha. Sorry for sounding silly, but have you tried any basic troubleshooting before we did deeper,  like reinstalling the app or resetting the scanner (directions should be in the manual)?

@DiemandFarm

[DiemandFarm]

I went through the whole troubleshooting series with both square and symbology. Square finally said that it wasnt working because of the OTG adapter. But other people have had it work with one. I have a Galaxy A tab

[JustinC]

Eeek - I had a feeling that the adapter might be the issue but wanted to exhaust all troubleshooting first. 

But I'm curious to know how others got it to work. Have you reached out to those individuals for guidance? If they're able to provide a solution, feel free to circle back here to help other sellers looking to accomplish the same thing. 

@DiemandFarm

[DiemandFarm]

I've been researching a lot. We decided the android just wouldn't work because most of our prices are keyed in since they are by the pound. We decided to use a iPad that we have on hand instead. We only need it for a week for our busy season, so added Square for retail trial so we can use the iPads camera as the barcode scanner. 

[Master_Blaster]

My zebra scanner works on all my Android devices, except my brand new Samsung tab. I have to buy a 2 year contract out for them