Woocommerce duplicate orders

Collect · ‎06-17-2025

All of a sudden we started having an issue with woocommerce where every subscription we have is now double charged with 2 hours difference. We had a staging site but deleted it. Woocommerce are being very helpful but square doesn’t say anything. We have been asked by woocommerce to ask square to tell us how many access tokens we have - but are are told it’s not their issue. Any ideas on how to solve this? TIA

BofBArtStudio · ‎06-18-2025

Okay that makes sense.

So the next thing that I would do is enable it for production in the WooCommerce Square plug-in.

Make sure you link it to the correct square store location if you have more than one location.

And then run a test placing an order from your website and see if you are still seeing duplicate transactions.

I've never experienced to this issue unless I happen to have multiple connections going, so the steps we have taken, to disconnect the connectors and then reconnect fresh, should be able to clear this all up.

~Cheryl!

Square Champion

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Cheryl! Tisland
Burst Of Butterflies Create & Paint Studio

BurstOfButterflies.com

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Collect · ‎06-19-2025

Thank you !
I followed your suggestion. I replace access token of this app Since I couldn't remove app. I think duplicate website can't touch my Square since now replaced old token by new .

😊

BofBArtStudio · ‎06-19-2025

Yay! That is wonderful news!

Glad to hear everything is working as expected now.

Happy selling! 🦋

~Cheryl!

Square Champion

Sign in and click Mark as Best Answer if my reply answers your question!

Cheryl! Tisland
Burst Of Butterflies Create & Paint Studio

BurstOfButterflies.com