Why is there a monthly fee? It used to be free.

[Phillip97031]

My Google account was recently compromised. Phone was stolen, lost a ton of money on my apps. I set up a new square account but it looks like they want to charge a monthly fee now? I thought it was free and we just pay processing fees at the time of transactions? 

[TheRealChipA]

Hey @Phillip97031.  While basic card processing through Square is free, some services and add-ons are not, and come with a monthly subscription.  When you say “IT” used to be free, do you have an email or receipt or something telling you what the charge is for?  That would help a lot.  It is impossible to answer your question without more information.

[RobynR · Accepted solution]

Hey @Phillip97031,

Welcome to the Community, and I’m sorry to hear about the trouble you’ve experienced with your accounts.

As @TheRealChipA  mentioned above, Square does not charge a monthly fee for basic use of our Point of Sale system — you only pay processing fees per transaction. However, we do offer optional subscription plans, like Plus or Premium, which come with additional features for a monthly fee.

If you’re seeing a charge or prompt for a subscription, it’s possible that you’re on a trial or accidentally selected a paid plan during setup. I recommend double-checking your plan status in your Square Dashboard under Account & Settings > Subscriptions.

Let me know if you’d like help navigating these settings, and I’ll be happy to guide you!