Why is the Square app not recognizing my Bluetooth printer

I’ve been using the same Star Bluetooth printer and never had any issues but, now the Square App is saying my printer can’t be found. It’s found on the iPad and the Star Utility Setup but not through Square. Any help would be greatly appreciated. 

1,299 Views
Message 1 of 3
Report
2 REPLIES 2
Square Champion

@ChickenGuy I would check the app store for an update for the square app first of all...and I actually search and go into the app description as Apple loves to have updated versions but they don't auto update for a couple days or even show an update is available on the manage app screens.

 

Did you update a version of the iOS recently?

 

Donnie
Multi-Unit Manager | Founder, Table & Ledger
tableandledger.com

Square AI Champion | Using Square since July, 2017

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." - Z.Z.

"AI doesn't replace your judgment. It gives your judgment better information to work with."
1,263 Views
Message 2 of 3
Report
Alumni

Hello @ChickenGuy,  how frustrating! Can you confirm the printer's brand and model? What troubleshooting steps have you tried as well? Thank you!

MayaP
Square Community Moderator
Sign in and click Mark as Best Answer if my reply answers your question
1,262 Views
Message 3 of 3
Report