Why is my app crashing when I connect the Square Reader for contactless and chip?

[hellybob]

The title of this post has been edited from the original: My app keeps crashing when I connect the reader

I'm new to square, like brand new.  I bought the contactless reader, installed the app, but as soon as I try and pair the reader, the app just closes and doesn't connect.

Things I have already tried:

Uninstalling and reinstalling the app

turning bluetooth on and off

disconnecting the reader from bluetooth

Upgrading my software

Trying it on a different device

What other things can I try?

Cheers

[Icegoddess39]

This reply was created from merging an existing thread: Not recognizing bluetooth

My contact chip reader isn’t recognizing my blue tooth setting. Anybody else have this happen? I’ve been using my reader for a few months and it’s been fine. All of a sudden it says connect Bluetooth to use reader. Bluetooth is connected and working fine.

[Valentina]

Hey there @Icegoddess39 - sorry to hear about the troubles 😣 Some troubleshooting should do the trick here! I've moved your post to this thread where I've linked in some steps you can run through to get back to business. If these don't help, please reach out using the link above so we can dig in with you and figure out what the problem is here.

[Valentina]

Thanks so much for going through these troubleshooting steps, @hellybob - and welcome to Square! 😊🎉

Sorry to hear about the bumpy start here. I'm going to link in our recommended troubleshooting steps, just in case you missed anything (take a peek at the sidebar for specific steps).

If you've already gone through everything here, please reach out directly so we can work with you to get things working as they should be. Phone support is available starting Monday at 9AM Eastern Time, but feel free to reach out by email if these steps don't get you where you need to be!