Why is Square unable to transfer my funds to my account

[JaxinBrook]

Today I received an instant payment of funds from Square just as I usually would, I have never had any problems with transfer of funds ever since commencing about 2 years ago. My second payment of the day I went to transfer and I have received an email back within minutes to say that square is unable to transfer funds to my account. I have called the bank and have to wait for an overnight report to come through so I am wondering if anyone else has had this issue and what was the cause. Thanks

[Arie]

Hi @JaxinBrook 

I noticed it's your first post, welcome to our community 👋 

While we can't look into transfers or banking information via this public forum, our support team can help here. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "support" to bring up a list of contact methods.

Also, check if you've successfully linked a bank account if you've recently made changes here. 

Please let us know how you go!

[JaxinBrook]

This is very helpful, thank you very much for this I appreciate it.🙂