Why doesn’t my internet connection work?

[Cowgirl2]

When signing in I get a “Connection Error” I have another Square device in  the same store working off the same internet. I have connected my IPhone to my Sqaure account and it is working. However, two days ago neither of the Square accounts were working. Please help!!

[nika]

Hi @Cowgirl2. Sorry that's happening!

Have you tried going through these Troubleshooting Steps for the POS App? In addition to those steps, you might want to try disconnecting from your internet (WiFi or Ethernet connection) and reconnecting again. Do you typically have a strong internet connection?

If you run through those steps and still run into issues, you can always give our Customer Success Team a call.