Why does my shop not allow customers to enter address?

I just opened my shop but I am having some issues with people not being able to complete their order because it gives a shipping address error. 
ex. “This address is not supported. Please choose another.” 

Is this a problem on my end or a potential problem on theirs? 

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Square Champion

Hi @emmadavis.  Can you post your shop’s URL here so i can check it out?  I have an idea what is going on, but I need to test it to be sure.  Thanks!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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