Why did our app revert to an old outdated version?

[Alliloveshk]

Why did we revert the app to an old outdated version? Now it doesn't show in transactions how much was dipped and the total that was deposited.
My favorites grids are now gone in checkout and I have to scroll through a long list trying to find the right item to choose.

Also can't pick the things I use most on my dashboard anymore. Like transactions balance, I have to go into more and scroll the list. Really disappointed in this update.

[ryanwanner · Accepted solution]

Hello @Alliloveshk !

That's odd. I don't think I've ever heard of any of the Square apps regressing to a prior version.

What I am wondering is if your app updated to the new Modes version and it didn't keep your original configuration.

Go to More -> Settings. At the top of the screen is a new box talking about Modes. If you tap on this, you may see a few options listed. Try selecting another mode from this list and see if your settings come back.

If that's not the issue, try this: sign out of the app, force close the program, restart your device, and sign back in. This will force the app to phone home and load all your settings again.

[Alliloveshk]

Don’t know if my first message went through?! Thank You so much for replying! That worked! I deleted the apps restarted my phone and re downloaded, and was able to get back my settings. I called support yesterday and the woman I spoke to said there was nothing she could do. That was the new update and that she would pass along my suggestions to the support team. Super disappointing! Thank you so much again!!

[ryanwanner]

Wonderful to hear!

I'm sorry the new Modes feature didn't work right on the update, but I'm glad it worked once you reloaded the app!

I'm going to ping the project lead @Marco so he has a note of what happened with your app.