Why am I unable to link my bank account?

[Lucyarnotttea]

The title of this thread has been edited from the original: Account verification.

I have tried to link a bank account four times and it fails due to verification issues. Square says contact my bank. Which I have and commonwealth bank say there’s no problem on their end.

any ideas? 

[ChickenRacer]

I would ring Square mate, they don't necessarily check here to much

[Katie_SQ · Accepted solution]

Apologies for the delay getting back to you here, @Lucyarnotttea!

The manual bank verification process can take up to 5 business days to complete. If you cancel or restart the verification process during this timeframe, the verification won't complete successfully, which could explain the repeated failures you're experiencing.

As a first step, I recommend reviewing the following Support Centre article for specific guidance: Troubleshoot linking your bank account. 

If you continue to experience difficulties after reviewing the troubleshooting steps, I'd suggest contacting our Phone Support team directly. They can take another look at your specific situation and provide tailored assistance. The team is available at 1800 760 137, Monday to Friday from 9am-5pm Melbourne Time.

Please don't hesitate to reach out if you have any other questions!