Hey @jacdzg2. So, I had a problem with entering offline mode as well. Here’s what worked for me. I had to disconnect my POS from the internet completely. Then I reconnected back to the WiFi network I’ve always used. Then, I could process payments in offline mode. So far, I’ve processed a half-dozen and all seems fine.
Hopefully that works for you.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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