Spent two hours on the phone with support yesterday dealing with this. None of our sales are tracking on our POS. None of our employee's tips. Our software is fully updated, and our network connected with no issues. The *only* way I've been able to access our sales and tips is by logging into squareup.com, navigating to reports on dashboard, selecting the day/timeframe (I've set up two reporting hours- AM sales and PM sales to match how we staff the day), THEN I have to filter the sales by team member. We have two devices ("bar" and "diner") and sales are still not showing for the diner device on squareup.com, even though the diner employee exclusively uses that device for all her respective transactions. Therefore have had to filter within dashboard by employee, not device. There is clearly an issue with the technology, how could the employee have sales and not the device?
This has been the most infuriating two days. Our employees work for tips and can't even print reports seeing their money at the end of a shift. Square support's only suggestions were "Factory reset" or switch to a totally different subscription service. According to them we've been totally imagining the capabilities we've been able to do day in and day out for 3+ years.
Here's the kicker. My employee complained about an update taking place in the middle of the day Tuesday (Sept. 13). When she was putting in her tips the POS decided to update and she had to re-enter every tip afterwards. I was standing next to her when she mentioned this so I knew the time it took place. I've manually added receipts and *ironically* the time she mentioned this update happening is also exactly when our sales began to disappear. Has this happened to anyone else? Because IMO Square decided to remove capabilities without any notice to users, in order to force business owners into subscribing to more, just to be able to access these features again. Actively looking into different POS systems because I think we're all being scammed by Square.
