Where is my balance?

[Hanssistevinter]

Hello,

yesterday I made an account with Square as I am looking to establish my new business and wanted a dedicated business app to manage these funds separately.

I did a test transaction myself through payment links, as to be honest I wanted to see how convenient and fast the process would be, and sent £25 to myself. 

Immediately, I was unable to instant transfer the funds out of square account back to my bank. I researched and apparently this can happen and I just need verification. Fine.

Today, I decided to apply for a square card as I found the benefits to be appealing. I apply, verify and its all fine. However, I get back onto to my app and the balance has gone. I did some digging, and finally i find the receipt for the transaction on the web and it says that it was "transferred to linked bank account" at the bottom of the page. I did not authorise this, nor have I received any emails to notify me of this. Where is my balance? 

[schaefferjosh]

Hi @Hanssistevinter, check the bank on Monday or Tuesday, and you should see that money in your linked bank account. These are usually set up to auto-transfer when you join. Since it is not an instant transfer, the usual ACH times are around 1-2 business days. You should have gotten an email stating that money was transferred, so make sure to check your spam as well. 

[Hanssistevinter]

Thanks for responding,

Weirdly, the situation entirely corrected itself shortly after making this post. The funds reappeared and I was now able to instant transfer it. I find it strange that it said it had been transferred to my bank when it hadn't. 

Thank you anyways for your response.