Where are my funds?

[Avacheyenne2013]

I have several sales from last week that still haven't gone into my bank account..... 

Has this ever happened to anyone? 

It doesn't have the message saying I could instantly transfer funds..... 

Idk where it's at. 

[Twpchair]

How do you have your payments set up? Do you have them nightly at a certain time? Were they card swiped at your business or invoices sent out? Sorry for all the questions but easier to get you to the right person assp. 

[Summer2024 · Accepted solution]

Hi @Avacheyenne2013  !

I understand you're concerned about missing transfers from last week's sales. Let's check a few things to locate your funds and ensure they're properly transferred. If you are still missing these transactions, please let me know. Also, some of these may not apply to you. I want to make sure I have outlined all things to check for anyone that may come across this post. 

First, Check Your Balance

1. View Transfer Status

   1. Dashboard →
      Balance →
      Transfer History
      1. Look for pending transfers
      2. Check for any holds
      3. Review transfer schedule
2. Review Transaction History
   1. Dashboard →
      Transactions →
      Filter by date →
      Verify sales amounts

Common Reasons for Delayed Transfers

1. Account Verification

   • New bank account verification
   • Recent bank changes
   • Security reviews

2. Transfer Schedule

   • Weekend/holiday delays
   • Cut-off time issues
   • Schedule changes

Quick Checks

1. Verify Bank Details

   • Correct account linked
   • Account is active
   • No recent changes

2. Review Notifications

   • Check email for Square notices
   • Look for security alerts
   • Check for verification requests

Important Questions

1. Have you recently changed banks?
2. Have you received any emails from Square?

Contact Support

If you can't locate the funds:

1. Call Square Support: 1-855-700-6000
2. Have transaction details ready
3. Note dates and amounts
4. Ask about transfer status