When creating an item from the PO screen, vendor name field is no longer populating

[khelop]

When I am in the purchase order screen, and click on "new item" to create a new item, the vendor name and vendor number field are not available because Square should be pulling that info from the PO.  Until recently those fields were populating correctly but now they are not.  The only way to add vendor info to a new item is by creating a new item from the item library.  Is anyone else having this issue?

[Kassi_]

Welcome to the Community, @khelop - 

Just to confirm - which Retail subscription do you have for your account? 

Are the vendors that aren't populating new vendors or existing? Check out this Support Article with some more information on importing that information from the Purchase Orders. 

If you are still seeing this issue, please let me know. I am happy to circle back! 

[Candlestore]

@khelop ;

When I went to try this just now with the Paid version of Square for Retail, I chose the Vender from the Drop down for the PO, then went to add a new item.   Since the PO is for a specific vendor I am wonder if that is why you do not see the Vender drop down anymore?  Since the PO is for a Specified vendor already.  IDK

[khelop]

When you added the new item, and saved it, did it save the vendor name in the item library? because mine is not.  I don't need to see the vendor drop down because I assume the vendor will populate based on the PO - which is what used to happen but now has stopped working.  Still waiting to hear back from Square on this - I called them a couple months ago.

[Kassi_]

Hey there @khelop - 

It won't store the Vendor information in the Item Library. Whenever you import the PO it would auto-fill that information. 

Whenever you called into support about this, did they mention filing a ticket with our engineers? 
 

If not, I would suggest reaching out again. Since it isn't operating as it normally would.

Thank you! 

[Candlestore]

What device are you Creating the New Item on in a PO?   I just did one as a Test on a computer and made like I received the item.  Then in the Item library the Vendor field was filled in.

Here is the Screen Shot

The Default vendor I typed in was "Tests adding Vendor from PO"   After I made like I received all 30 I went to my Item Library on the computer and searched for TEST which was the name of the New Item I created in the PO.  When I test something I create Item Test or similar which is why I found I have an old Test Item too I forgot to delete, the item with Test SKU.  Now when I was creating the New item the computer did jump screens from the PO to the New Item categories for me to fill in the information.   I do my PO's on either a computer or Chromebook and not my POS app.