Voided repayments

[jaxaheath]

Can someone please let me know how to find the voided repayments in Square? I attempted to repay a client cancellation through the Square platform but it wouldn't let me do it and didn't give  a reason why. I'd like to go back and look at the details of those voided repayments but I don't know where to find them.

Thank you

[Summer2024 · Accepted solution]

Hi, @jaxaheath !

Usually, you can find voided payments and attempted refunds by following these steps: 

1. Log in to your Square Dashboard at squareup.com/dashboard.

2. Go to Transactions (sometimes called Sales > Transactions).

3. In the search bar, enter the customer’s name, receipt number, or transaction amount if you remember it.

4. Locate the original payment and click on it to open the full transaction details.

5. Scroll down to see if there is a refund attempt listed under the transaction. If the refund was voided or failed, it will often show:

   • "Refund Failed"

   • Or the status might be "Voided" or "Canceled" next to the refund entry.

If you still can't find it with these steps, please let me know and I will try to investigate further!