We had a customer want to pay with cash, so we did a cash transaction through the POS. Then they changed their mind to card, so we did the card transaction. How can I go back and void the cash transaction, so my sales reporting isn't messed up?
now that you are past the ability to back up in the sales flow your best option is to do a return. https://squareup.com/help/us/en/article/6116-process-refunds
it will still show the sale but also show the return. there is no way to permanently delete any transaction.
Square Community
Square Products