Virtual Card Payment Troubleshooting

[fm88dc88]

The title of this thread has been edited by a Square Moderator from the original: taking payment via website does not work- it used to

I get paid by insurance companies by "virtual card payment." Up until about 2 months ago this used to work. Now payment won't go through. Have tried with 2 different payments. What gives? Why doesn't this work anymore?

[Sammie_C · Accepted solution]

Hi @fm88dc88, we appreciate you reaching out. Welcome to the Square Community. 

When you have some time, could you clarify a bit by what you mean by "virtual card payment"? Are you referring to the Virtual Terminal? Were these payments processed by you through Square, or are the companies that are trying to pay you using Square?

Please let me know and I can take another look.