Verify identity: postal code error

[Izzy4]

Hi, I’m having problems with trying to verify my identity on my square account. My postal code was changed recently and square isn’t accepting the new postal code, it also isn’t accepting the old postal code. All the info I entered is correct, but it won’t accept the postal code.

[Ellie_]

Hi there, @Izzy4,

Thanks for reaching out, and I’m sorry to hear you're having trouble verifying your identity. If your postal code has recently changed and neither your new nor old postal code is being accepted, it’s possible that our system is still referencing the information on file with your credit bureau or government-issued ID. Even if you've updated your address elsewhere, it may take some time for those changes to reflect across all systems. Unfortunately, we are unable to assist with account specific information on this platform, but if there is anything else we can look at for you, please let us know.