Variations not working

CleanSkin · ‎08-07-2024

Is anyone else experiencing product variation issues? My variation selections have disappeared & I am told that engineers are working on a bug but it is taking time & I am loosing sales. I have even been charged a billing cycle whilst the site is not working.

Breffni · ‎08-08-2024

Hi @CleanSkin 👋 thank you for flagging this, I completely understand how frustrating this must be.

I'd be glad to take a closer look at your site and follow up with the Square Online team regarding the status of this issue.

Could you please share a link to your site here? Also, just to confirm, are all variations missing from every item?

Breffni
Community Moderator, Ireland, Square
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CleanSkin · ‎08-14-2024

Hi @Breffni,

Thank you for your response.

Here is the Weebly shop link

https://www.skinreligion.com.au/shop.html#/

I have many products with variations, none of which are working (it has been weeks since this has worked).

Thank you

CleanSkin · ‎10-12-2024

Hello,

2 months later my issue is still not resolved & as I cut off my monthly payment (as the site is not working) Weebly has now unpublished my site.

So Weebly have my hands tied to either a) pay for a site that does not work or b) not have an active online website.

I find this unbelievable as it has been months that this bug is still not rectified.