Hi everyone,
I am posting here to get the attention of a Community Moderator who can escalate an urgent fraud issue to Square Support.
On September 4, 2026, a pending charge for $53.46 appeared on my bank account, listed as "SQ *SQUARE PAID SERVIC".
I did not authorize this transaction. I do not have a Square business account, nor do I use any Square premium services. My card information was compromised and used fraudulently through Square's billing system.
My bank informed me that they cannot initiate a formal fraud dispute until the charge moves from "Pending" to "Posted." However, Square should have the ability to see this unauthorized subscription authorization on the merchant end and cancel it before it fully posts.
Could a moderator please help escalate this to the appropriate internal support or fraud team so they can investigate the transaction, cancel the pending hold, and ensure my compromised card is blocked from future billing attempts on your platform?
Thank you, Ray
