Unable to enter number when select Manual Card Entry in the app

[Carlosbuddy]

I've also deleted reinstalled,  still won't let me enter card numbers,  everything else on my phone is working great. Anyone know what else it could be. Plz help

[Ellie_ · Accepted solution]

Hi there, @Carlosbuddy,

We are sorry to hear you're experiencing trouble with manual card entry in the Square app. Since you've already tried reinstalling the app and confirmed that everything else on your phone is working fine, here are a few additional steps that might help:

1. Update the Square App: Make sure you're running the latest version of the app from the App Store or Google Play Store.

2. Check Permissions: Ensure that the app has the necessary permissions (like screen overlay or input permissions, depending on your device) to function correctly.

3. Restart Your Device: Sometimes a simple restart can resolve unexpected app behavior.

4. Try Another Input Field: Tap a few times in the manual entry fields to see if the keyboard pops up. Occasionally, a glitch may prevent the keyboard from appearing as expected.

5. Test on Another Device (if possible): This can help determine if the issue is specific to your phone or the app itself.

If there continues to be an issue, please let us know here and we would be happy to take a closer look!