Hi there @Gov75.. Here is a link to the Square troubleshooting guide for scales. There is this important note about CAS scales -- "CAS SW-RS and CAS PD-2Z scales need to be in Extended Control Register (ECR-5) mode to work properly." Check CAS user guides/support pages for instructions on how to do that.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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