“Unable to access account. Your account owner will have to resolve the issue”

[Kstephens]

This is the message that I get when I try to sign into my account. Our “account owner” has tried everything to fix this. We don’t know where to start. Anyone experienced this?

[Valentina]

Welcome to the Seller Community, @Kstephens 👋

We're sorry to hear about the troubles you're experiencing. The Seller Community is a publicly visible platform, so to protect your privacy, we cannot provide insight into account-specific questions. Please have the Account Owner reach out to our Customer Success team directly, and they'll be able to dig in with you to figure out what happened here - get in touch here.