Trying to use Square Reader outside of UK and getting error message: Wong location

[Riconova]

Hello there 

I am based in the UK but currently in France wanting to use my square reader for card transactions and I get an error message saying 'Wrong location' . 

This forum seems to suggest I should add a location which I have now but I still can't make transactions work (same error message) 

Any help will be much appreciated 

Thanks 

The title of this thread has been edited from the original: Wrong location

[Breffni · Accepted solution]

Hello @Riconova, thanks for your post and welcome to the Seller Community. 

Unfortunately the Square Reader can only work in the country it's been issued in, in this case the UK. 

Cross-border card payments are unsupported. This means that card transactions attempted outside of the country where you activated your Square account can’t be processed with the Square Reader. 

[tonydow]

Would you be able to use Virtual Terminal rather than the Reader https://squareup.com/terminal/

[Breffni]

Hello @tonydow, we wouldn't recommend using the Virtual Terminal outside of the country your Square account is registered in as it would be considered a terms of service violation!