Trouble Transferring Funds from My Square Balance

[Daniel98]

Hi! I have a taxi company and i make a contract for school run with a customer. The customer make the payment but the widraw option now is not working and i'm worried because this is first time when happens for me. Someone have this issue ? I have all evidence for this payment but nobody don't let me know where I need to upload the evidence or what i need to do ? If they to like that for every payment wich my customer wich I make school run I think my business go down .. Someone can explain me please what I need to do 

[JTPets]

Deposits are done daily, If you are eligible for instant transfers they will be accessed from your dashboard balance tab, for all other account specific issues you would need to contact support directly. We can't help with account issues here only broad support

[Laurie_ · Accepted solution]

Hi @Daniel98, welcome to the Square Community! 👋

As @JTPets mentioned, for troubleshooting specific Square account issues, we recommend reaching out to our Support Team first. However, I noticed you mentioned needing to upload evidence for a payment, and while I don't have all the details of your case, this could be related to one of two things.

First, if you’ve recently signed up for Square and processed your first payment, it’s possible our Account Services team reached out to request additional information for an account review. This doesn’t happen for every payment, but we conduct these reviews to ensure a secure processing environment for both your business and your customers. Once you provide the requested information, our team will review it within 1-2 business days and notify you when the review is complete. During this time, you can still accept payments, but funds will be stored in your Square account Balance and transferred in a lump sum within the timeframe communicated to you via email.

The second possibility is that you’ve received a dispute from a customer. Cardholders can dispute any payment at any time, and if this happens, Square will ask you to provide evidence through your Square Dashboard. We’ll then send this information to the cardholder’s bank, who will ultimately decide the outcome of the dispute. To help protect your business, we've shared some best practices to prevent disputes.

If you have received a disputed payment, you can learn more about the Disputes Process here. For general questions about your Transfer Options, you can refer to this page for more details.

I hope this helps clarify things!

For more specific account support, please reach out to our Support Team, and they’ll be happy to assist you further. Our Support Team is available at 0800 098 8008, from Monday to Friday, 9 AM - 5 PM, British Time.