Solved: Transfer of funds always less than anticipated

Aliz1 · ‎09-04-2024

Lately everytime I get paid on an invoice. (They pay from an invoice sent to them.) It is less than it is suppose to be. I use the Sq Calculator and I put the fee on a separate line item. The total of the invoice, less the fee should be the amount that gets transferred. Lately it has been less. Can anyone explain whats happening. The fee should be 3.3% and .30 for this kind of invoice. I dont have the card in hand and I don't pay the invoice. Client always pays it themselves.

thanks

TheRealChipA · ‎09-05-2024

Hey @Aliz1. This should not be too difficult to assist you with. Find a couple of invoices that were paid by the customer, then on your online dashboard, go to transaction list and find the payment transaction. Open that and scroll all the way to the bottom. You’ll see something like my included screen shot below. That will show you the fees calculation, and the amount that was added to your balance for deposit/transfer to your account.

Let’s start there. If you find something wrong there, post a screen shot or two. If that looks right, I’ll have a few other things for you to do to troubleshoot your deposit.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎09-05-2024

Hey @Aliz1. This should not be too difficult to assist you with. Find a couple of invoices that were paid by the customer, then on your online dashboard, go to transaction list and find the payment transaction. Open that and scroll all the way to the bottom. You’ll see something like my included screen shot below. That will show you the fees calculation, and the amount that was added to your balance for deposit/transfer to your account.

Let’s start there. If you find something wrong there, post a screen shot or two. If that looks right, I’ll have a few other things for you to do to troubleshoot your deposit.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!