Hey there @dogsnbeaches
the refund of service charges is not always instantaneous. Sometimes it can be delayed a little while after a transaction is complete.
also if you want to see the details of your sales, got m go to your dashboard > balance, then select your location. Scroll down to the balance overview section and click on the payment processing line to expand and see everything that affected your available balance. The answer should be there.
one thing I can think of. Did you load a gift card by any chance? If so those fees are not refunded because of a free processing offer.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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