Ticket printing without asking for customer names--but not all the time

[jael]

As of last week, our square stand started printing our customer tickets without asking for the customer name at checkout....unless the customer only bought one item.  If one item, it asks for a name; if more than one item, it does not ask for a name and prints an anonymous ticket.  This is an exasperating problem for us. We need the name prompt to serve orders.  I have uninstalled and reinstalled the square app, but no change. 

[JustinC]

Hi @jael - I recall a recently bug where tickets were not prompting for names but it was fixed with the most recent update. Have you checked if your app is updated? 

[jael]

Hi Justin, the first thing I did last week was check that it was up-to-date, and then I uninstalled and reinstalled square.  It claims to be up-to-date.  Should I try that again? 

UPDATE:  the software automatically updated on Friday and the bug is fixed.  thanks.