Terminal hot spot connection

[7t8om]

I can't connect my Terminal to my hotspot on my cell phone. Seems like I'm locked out. It has worked fine in the past. My Terminal is off line.

[Joe]

Hi there, @7t8om 👋thanks for reaching out and letting us know! So sorry to hear about the trouble connecting to your Terminal to your hotspot.

Quick clarifying question - what specifically do you mean by locked out? Are you having trouble accessing your phone itself?

Would you mind walking through these troubleshooting steps? They will insure that your Terminal is running its most up-to-date software.

Keep me updated on your progress!

[7t8om]

My Tommy hotspot is locked It appears with a lock. When I touch it Enter password doesn't come up like all the other internet connections

[Joe]

It sounds like you are trying to connect to a hotspot with locked access. More info on this here. @7t8om

[7t8om]

My hotspot 

Tommy hotspot is locked 

It won't let me enter password when I touch Tommy hotspot 

It stays locked

[7t8om]

Phone works fine Says off line Can't connect my hotspot

Tommy hotspot shows up on Terminal locked I touch and password box won't come up

[Joe]

Hi again, @7t8om - I've gone ahead and merged your post into one of your existing threads that we responded to about this issue. Go ahead and take a look and shoot us a response when you get a chance.

[7t8om]

So the man at the phone store had me sign out Change the spelling of my hotspot then sign back in and it connected

[BernadetteA]

Thanks for sharing your fix with us, @7t8om