Team Management questions and login issues

[misterelephant]

I was a very happy user of Square payroll.   My employees were using the 2 square stands and touching the time clock icon in the lower right to log in.  I realized that I was logged in as owner on those units and the employees could see ALL payroll records as well as my financial information.   I called customer support.  Was urged to get Teams (done) Urged to set up manager login (done).

I did this 2 different times and went through permissions settings. I called and spent 5 hours with 4 different people. Got hung up on 2 times. (accidently put to survey..  "accidently"-  But no call back)   I asked to speak to supervisor - had to argue with customer support to speak with a supervisor.   Had to repeat the problem description  EVERY SINGLE time I  spoke to a new person.  Just a HORRIBLE experience.  and the worst is the problem still exists-

Even as logged in as manager the employees can no longer log in on the square stand.  When logged in as owner they touch the icon and see a key pad.  When logged in as anything else it asks to just log in / out the ONE employee.   They can log in on their phone but there is slippage regarding when they log in / log out   and actually work.

I am glad I can type this because it has been exhausting explaining over and over again.  Frankly I am considering leaving Square all together over this problem.   Please help

[Donnie-M]

@misterelephant I can probably help you with this and solve your issues.  I use teams and have multiple employees.  I just need to ask some questions if you don't mind answering?

1.  Are you using a device code for your ipads/stands?

2.  How many employees do you have?

3.  Have you set up your team permissions?

4.  Have you looked at the team login?

I am pretty sure you may be missing the first step in this or a permission is a bit crazy.  there are a couple other settings that auto log off employees, but the problem you have can be fixed.  I have no issues making this happen for my staff and I have 15 people logging in every day.

Donnie-M

[misterelephant]

Hi  thx for your help.     I dont know what a  device code is.

I have 13 employees.

I set up team permissions

I looked at team login

I set up a manager profile which is supposed to allow the functionality I described.