Take A Payment page blank?

[KarenBanwell]

Hi

For no reason I can see, my 'Take A Payment' page is now blank and I cannot charge my customers.

Has anyone had a similar experience please?

Thanks

Karen

[Sam_400º]

Hey Karen - what device are you using? Not sure if it’s the online terminal, iPad/android etc. 

As a general thing have you tried force closing the app & reopening? Bit like turning it off & on again I know 😂 but if there’s just a minor hiccup that should help set it right again 👍

[KarenBanwell]

Hi

I am using a desktop iMac. Yes, I've logged off and on again.

I have tried my iPhone and also my mac book air and I can log in and take payments from either of those. That's good and I have now charged all the outstanding amounts I needed to process.

But my desktop iMac is still refusing to load the 'take a payment' page. It is still coming up blank. I guess that means that Square has an issue with this device?  I have not changed anything and have been using this iMac to charge all my customers since I signed up with Square. I'd say I've probably put around 50 transactions through with no trouble at all.

Thank you for the reply.

[frances_a]

Hello @KarenBanwell and welcome to our Seller Community! We are excited to have you as a part of the community. 

Are you trying  to process payments from the Square Dashboard? 

If so, the issue might be with the browser, sometimes if they're not up-to-date, pages won't load. I would suggest trying a different browser to see if that's the issue. 

Thank you and see you around! 

[KarenBanwell]

I am using safari on all 3 devices. It is working fine on the mac book and iPhone, just not on the iMac. Thanks for the response.

[frances_a]

It is possible that one is updated and the other is not, as for the iPhone, it uses a different version of Safari. 

I would suggest trying a different browser to see if that solves the issue and if it does, it's likely because Safari needs to be updated. 

If that doesn't work, I would suggest contacting our Support team so they can assist. You can contact them here.

Thank you! 

[KarenBanwell]

Hi Frances

I have tried google chrome on the iMac and this worked. So you are right about it being the browser that is the issue - rather than the machine itself. I have checked for available updates to safari and there are none available. (I always get updates when prompted.)

I have sent a couple of emails to support, but have not yet had an answer. I guess my issue is less urgent now, as I do have alternatives to use.  But I would like to continue to use the safari browser on my iMac to charge my customers cards  - as I have always done, so I will continue to pursue a solution.

Thanks for the assistance up to now.

Regards

Karen