TM-T82II ethernet receipt printer

[sugarcubed]

Hi, we have an existing TM-T82ii printer (connected through ethernet cables) in the kitchen which is working fine. We recently bought another one and was hoping to use it outside. However, the new printer is not connecting with our ipad. We tried swapping the printers and can verify that wifi/ethernet cable is working fine. The new printer is already on ethernet mode, so unsure why we are still unable to connect the new printer to the ipad. 

anyone had similar problems before? 

https://squareup.com/help/au/en/article/6334-hardware-compatibility-by-device this webpage says it needs manual configuration... how do i do that?

[Seamus]

Hey @sugarcubed,

Thanks for reaching out. You can find some general troubleshooting steps for printers here, however I'd generally recommend getting in touch with our support team to help further if the guides haven't worked! You can call on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time!