Hi @Brazucagrill-1. Let’s see if you can tackle your questions and issues.
I wanted to know more about this surcharge fee. First and foremost, I believe it should be a processing fee instead. I just cannot see how we’d have to manually enter the surcharge through the pos but for online orders it would go automatically to checkout.
When Square first introduced surcharges to help cover processing fees for businesses that wanted to pass fees on to the customers, not everyone wanted to do that. Also, some states didn’t allow it. And some states restricted which types of cards could be surcharged and which could not. The law was a mess depending on where you lived! So, Square decided to make this manual at POS so that sellers did not mistakenly get in trouble. Now that this is no longer an issue, I’d bet they are working to automatically add surcharges at POS like they do online. But, if you want to make a suggestion to the POS team that you think that credit card surcharges should be automatic on POS like they are online, you can do so by following this link.
I believe if it says processing fee it would be ok with any type of payment. Another thing is that I have a self order system kiosk through a third party integrated with square. If I add the “surcharge” which I named processing fee it doesn’t show on the kiosk. Which it should since all the changes I do on my pos automatically changes on the kiosk as well.
If you are having a problem with a third-party kiosk not passing through all of your Square data, this must be taken up with the third-party. Square provides the APIs and other tools for third-party developers to use with your account. Anything that doesn’t work is not Square’s problem, usually. Call your kiosk company and start troubleshooting with them.
When will square fix that? We need to find a solution to pass those square fees. They are way tooooooooo much
If you don’t like Square’s fees, you should shop around. Personally, I did that once. I went to another processor who promised me their fees were much lower than Square’s fees, and that they had a much better POS, etc. Man did they lie! Square’s fees are competitive with the competition. Banks, and others, will tell you that they charge less, but they don’t tell you about the monthly statement fees, processing fees, sliding interchange fees, service fees, dispute fees, and on and on and on. And since Square’s basic POS is free with no monthly fee, that makes Square an even better deal. I pay much less that a few people I know around me who tried other solutions.
Anyway, good luck.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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