Subscription option not coming up on items

I'm trying to make a subscription service for my customers but there's information missing compared to the tutorials I see on Square. 

 

Eg.1

I don't have a "Subscriptions" option under Categories when I create a new/open an item. 

botw1_0-1717402090688.png

 

 

Eg.2

When I add a customer to a subscription, there's no option to add a shipping address - no fulfillment option. 

 

botw1_1-1717402090684.png

 

 

can someone actually help this time? this is my second time posting things question in a month and multiple follow ups with no response from the Square team. 

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