Stock values are 0 when I import a csv instead of the numbers contained in the csv file

[Woollywumpkins]

Hi, I hope I am in the right place. I am having trouble when i upload a csv to my square account. All of my values are transferring correctly apart from the stock quantities. I have tried everything that I can find in the help files and am at a loss as to what to do next. Does anyone have any experience of this please?

[Lou8]

Hi @Woollywumpkins, thanks for your post - we apologise for the delay!

We don't have access to your account information on the Community, so it's tough to pinpoint what the issue could be here.

If I understand correctly, you first export your Item Library, update the CSV with the correct data and stock, and then import if back on your Square account ? At which stage do you see the stock value displaying 0 ?

Feel free to share any screenshots that might help me understand the problem better.