Square took $149.16 and I don’t know why. I did not transfer anything out. It just disappeared?

[Jules29]

I didn’t transfer it at all. We just opened this. I changed the email associated with the account and then put in my bank info. Then out of no where $149.16 was taken.  Does anyone know why? Will this be given back? It shows nothing in the transactions or transfers. It’s just literally disappeared from my balance. 

[ryanwanner]

Hello @Jules29 !

This had to be a subscription fee, loan payment, or chargeback. Square is not in the business to randomly pull funds from their customers' accounts.

To check to see if it was a chargeback fee, you should see an alert in the upper right of your dashboard talking about a chargeback issue. If not, you can also check at Dashboard -> Account & Settings -> Information Requests

You may also want to check to see if you had any addon services that pulled from your account. You can view those at Dashboard -> Account & Settings -> Business Information -> Pricing and Subscriptions. Look for the bills section.

Also, if you have a Square Loan on your account, it may have been a payment towards that loan. You can see that report at Dashboard -> Loans and clicking on your active loan in the left column.

Hopefully this helps! If it doesn't I recommend contacting customer support. They have more information about your account than we do in a public forum and can help figure out where your funds went.

[Candlestore]

@Jules29 ;

I agree with @ryanwanner , Square does not just take money out randomly.

If you log into your Square Dashboard and Balance section, you will see $0.00 if you had no Credit Card type sales yet for the day.

Select your Location or Business name if you have only 1 location.

Then Select View All Transfers.  For the Date field on this page select a date range before and after the money 'disappeared'.

Tap the ">" next to the Transfer Amount.  This will show you how much came in in Credit Card transactions, Squares Fees, and any other Deductions for the Transfer date.  

Here is a Link to the Balance Section in your Square Dashboard : https://app.squareup.com/dashboard/balances 

Your balance goes from Yesterdays Balance of sales say $1457.78 to $0.00 each day and gets transfered as per your Transfer schedule.  This might be different if you use a Square Banking account or Savings account with Square.