Square billed my customer twice, but paid us only once

[vdladelaide]

Ok, so I just received a screenshot from my customers bank statement showing that Square has billed two transactions totalling $1,420 to my customer.

The square transaction report shows that we only billed this customer a single charge for $940.

Where is the missing $480, and why was it billed to my customer (under my name on his bank statement?!)

[vdladelaide]

Sorry, I didn't want to wait 24-48hrs to receive a response when I have an upset customer.

Phone call to customer support has been made.

Issue now resolved

Square incorrectly placed a charge on customers account which will now be reversed over the course of the next few days