Square Website Images Not Showing

study23 · ‎04-18-2023

Hi folks, I hope someone can help with a solution to my problem. I have emailed Square helpdesk 3 times but no response.

I have discovered that customers are unable to view the product page photographs on my Square hosted website, when they choose the "Use necessary cookies only" button.

Clearly I could be losing a lot of sales due to this. Has anyone encountered this problem before and know how to fix it?

My website is www.thestudygiftsandinteriors.co.uk

Thanks in advance. Lewis

Breffni · ‎04-18-2023

Hi Lewis, thanks for your post and welcome to the Seller Community.

Sorry to hear you're running into this.

I had a look at my phone and laptop after declining cookies and I can see images for your items, can you let me know exactly which pages/items they are not appearing on? And were your customers experiencing this on mobile or desktop? I want to try to replicate the issue. Thanks

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 

study23 · ‎04-18-2023

Hi Breffni,

Thanks for this. It is happening to customers using both mobile and desktop devices.

I just cleared the browsing history on my iphone and have encountered the same issue. When I go onto the website and click "use necessary cookies only", then click the Furniture category page, upon loading the photograph boxes are just flashing grey/white and do not show any of the images. It is exactly the same on the other category pages such as Lighting, Cushions etc.

Breffni · ‎04-19-2023

Hi @study23, sorry for the delay.

Looping back here to confirm that engineers are aware of this issue and working on a resolution.

Thanks for bearing with us, I will let you know as soon as I have an update.

Breffni
Community Moderator, Ireland, Square
Sign in and click Mark as Best Answer if my reply answers your question ✨

After a wonderful three years supporting the Seller Community, I've moved teams!
Check out article "A Contact Guide to the Seller Community" to reach out to current Seller Community Moderators.
Thank you for all the memories and connections—here’s to new adventures! 

study23 · ‎04-20-2023

Thank you.

k_atie · ‎04-26-2023

Hey @study23, just stepping in for Breffni here. Our engineers have reported back to us saying the issue is resolved. Can you check on your side to see if this is the case? Thanks.

study23 · ‎04-26-2023

Happily yes! It seems to be fixed at this end too. Will keep fingers crossed.

Thanks

k_atie · ‎04-26-2023

That's great, glad to hear it! Let us know if you need anything else, happy to assist. 😊