Square Terminal

[SariKeto]

I purchased the Square terminal (portable) and it is not working.  I distribute my product out of a local shop that has a public wifi network.  It says I'm connected but when I go to charge a card it says network not connected.  I did a factory reset and it did not fix it.  Is it because it is a public network?  My card reader on my phone works just fine.  

[Valentina]

Sorry to hear about the WiFi connectivity troubles, @SariKeto!

If you haven't already found the Square Terminal troubleshooting guide, you'll first want to run through the WiFi troubleshooting steps. If you're still running into a wall, please give us a call so our Customer Success team can dig in with you a bit deeper here.