Hi @Debfallon - Oh no! I am sorry to hear that. If your Terminal is under a year, then it's covered by the warranty. You can start that process on the Square Shop. If you're still experiencing this issue, then I would recommend calling in to Support, so we can get you in touch with our Hardware Team. You can reach them at 1-855-700-6000. Please keep in mind, you will need a customer code to get an advocate on the phone. Here is the link to get that code: squ.re/howtocontact
Kassi
Community Moderator, Square
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