Square Stand Contactless Reader Failed

[kaganp]

Our Square Stand 2nd generation is connecting to the iPad (has a check at the top for Stand), but the contactless reader and chip reader both say failed.

We have tried the troubleshooting at https://squareup.com/help/us/en/article/5112-square-stand-troubleshooting but nothing has helped. Plugging a different iPad in to the stand has the same problem.

Is there anything else we can do?

 

[BalloonsbyKaLLC]

12/3/24, I used my square stand this past weekend and this happened to me too. I went through all the troubleshooting and chatted with a Support Agent from Square. I was informed that "my device was no longer cover under warranty and I'll have to purchase a new one." I've only owned my Square Stand for 1.5 years, this is pretty ridiculous!

[PetesKc]

Right and they fazed out lighting charging, so you have to buy a new usb-c iPad as well. Bs. 

[BalloonsbyKaLLC]

Complete BS for sure! Just like what you stated in your previous comments too, customer service is useless. When you call the 1-855-700-6000 number, a link gets texted to you to start chatting with a Support Agent. The Support Agent pretty much just walks you through the troubleshooting steps (as if we haven't done ALL of it already) prior to contacting them.

[zungle]

same problem with 2nd gen Square Stand here

[_Violet]

Hi @zungle - Sorry to hear you're experiencing this issue as well 😞

Have you already exhausted the troubleshooting steps listed here? 

If so, the next best step would be to contact our Support Team so they can collect the information needed to create a support ticket so that our engineers can investigate this issue further. Once the ticket has been filed, our Support Team will keep you updated by email on the progress of the ticket until resolved.

I hope this information is helpful, but please let me know if you have any additional questions.