Square POS not giving a name prompt for orders

We are a coffee shop that uses the Square Register at two locations, just last week the customer name prompt stopped showing up. It sometimes shows up at one location when we input a drink only order, but if you add food, it won't let you add a customer name. The other location won't prompt for a name for any orders. I have checked every setting I can think of on the Registers, Customer Management. I also thought it might be category based, but I don't see any settings for customer names there either. Anyone have a clue? Both registers have been updated to app Version 6.69.1.

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Square Community Moderator

Hi there, @bpc20,

 

Thank you for reaching out to us about this and for letting us know the version of the app you are running. Is this still occurring for you? We would like to escalate this for you and see how we can help!

Ellie
Community Moderator, Square
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Did you find a solution for this?

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